What we deliver, and when money comes back.
This policy covers everything sold at blankpagetobooked.com by J&J Thrive PLT (202504000771 / LLP0042267-LGN), a limited liability partnership registered in Malaysia. It forms part of our Terms of Service.
- Nothing is shipped. Everything is digital and arrives by email.
- Seats are final and we do not refund them — but you keep the recording, the files and your month of Butterfly even if you cannot attend, and you may pass your seat to someone else.
- If we cancel or reschedule, you choose: a full refund, or a seat at the new date.
- Charged twice, or charged the wrong amount? Full refund of the error, no questions.
- Refunds are paid to the original payment method within 14 days of being approved.
1Shipping
We do not ship anything. We sell a live online training session and digital materials, so there are no physical goods, no shipping fees, no delivery addresses, no courier tracking and no customs or import charges.
2Delivery of what you bought
Everything is delivered electronically, to the email address and WhatsApp number you gave when you registered.
- Confirmation of your seat: by email, normally within 24 hours of payment.
- Zoom link for the live session: by email the day before the session.
- Recording and working files: by email within 48 hours after the live session.
- Butterfly on WhatsApp: access details by email before the session. Your month starts from the live session.
- Free downloads, such as the Bookability Checklist: by email, immediately after you confirm your email address.
If anything we promised has not arrived by the time stated above, email hello@blankpagetobooked.com and we will resend it. Please check your spam or promotions folder first — that is where it usually is.
3Seats in the live session
Seats are final and we do not refund them. The session is a live event with a limited number of places, and a seat you take is a seat nobody else can buy.
You do not lose what you paid for. If you cannot make it on the night:
- the recording, the working files and your month of Butterfly still come to you; or
- you may pass your seat to someone else. Email us their name and email address before the session starts and we will move it across at no charge.
This policy is stated on the sales page and in the booking form before you pay, so you know it before you commit.
4If we cancel or reschedule
If we cancel the session, you get a full refund, automatically, without having to ask.
If we move the session to another date, you choose: keep your seat at the new date, or take a full refund. Tell us within 14 days of the announcement and we will do whichever you prefer.
5Billing errors and duplicate charges
If you were charged twice, charged the wrong amount, or charged for something you did not buy, email us with the date and amount. We refund the error in full, and we do not treat it as a refund request under section 3.
If you see a charge on your statement you do not recognise, please email us before raising it with your bank. We can usually identify it within a working day, which is faster than a chargeback and saves us both the trouble.
6Free materials
The Bookability Checklist and any other free download cost nothing, so there is nothing to refund. You can unsubscribe from our emails at any time using the link at the bottom of every email.
7How to ask for a refund
Email hello@blankpagetobooked.com from the address you used to register, with:
- your full name;
- what you bought and the date you paid;
- the amount and the currency;
- the reason for the request.
We reply within two working days. Where a refund is due, it is approved and sent to your original payment method within 14 days. How long it then takes to appear depends on your bank or card issuer, usually a further 5 to 10 working days.
Refunds are made in the currency you paid in. If exchange rates have moved since you paid, the amount in your own currency may differ slightly, and any conversion or cross-border fee charged by your own bank is outside our control.
8Contact and legal information
| Legal entity | J&J Thrive PLT |
|---|---|
| Registration number | 202504000771 (LLP0042267-LGN) |
| Registered address | Perdana Exclusive Condominium, Damansara Perdana, 47820, Petaling Jaya, Selangor, Malaysia |
| hello@blankpagetobooked.com | |
| +60 17-288 5032 | |
| Payment provider | Airwallex |
| Currencies accepted | MYR, SGD, USD |
This policy is governed by the laws of Malaysia, and any dispute arising from it is subject to the exclusive jurisdiction of the courts of Malaysia. J&J Thrive PLT is registered in Malaysia and all orders are processed in Malaysia.
See section 14 of our Terms of Service for the full clause.